HVAC team (heating, ventilation, air conditioning) at an environmental controls company in Maryland 
Many tickets were neglected or mishandled – a disaster for customer service.
There was a complex approval process that each ticket had to go through
Our Solution
After reviewing all the company requirements, we created a management system using SharePoint and workflow software.
• All tickets were followed
• Change orders were taken care of in a timely, efficient manner
• Customers were satisfied by the prompt, efficient service
