Case study · Industrial / HVAC
Environmental Controls
HVAC team (heating, ventilation, air conditioning) at an environmental controls company in Maryland.
1
Before
Where they started
Many tickets were neglected or mishandled, a disaster for customer service.
Why? There was a complex approval process that each ticket had to go through.
2
Our Solution
Our Solution
After reviewing all the company requirements, we created a management system using SharePoint and workflow software.
3
What this does for the client
What that does for the client
- Records the status of each ticket
- Updates the responsible parties at each status point
4
After
The result
The professional, smooth, automated workflow ensured that:
• All tickets were followed.
• Change orders were taken care of in a timely, efficient manner.
• Customers were satisfied by the prompt, efficient service.
Mishandling rate
18%
Before
→
Mishandling rate
1%
After
Want results like these for your business?